Shipping policy

Effective Date: (28^th October 2024)

Thank you for choosing Shop Desi! We are committed to ensuring your products arrive promptly and securely. Please review our shipping policy for details on order processing, shipping options, and delivery times.

1. Order Processing Time

• Standard Processing: Orders are processed within 1-3 business days (excluding weekends and holidays).
• Order Confirmation: You will receive an email confirmation with order details once your purchase is complete.
• Delays: During peak seasons or special promotions, processing times may be slightly extended. In such cases, we will keep you informed of any delays.

2. Shipping Options & Delivery Times

We offer several shipping options based on your location:

• Standard Shipping: Estimated delivery within 5-7 business days.
• Express Shipping: Estimated delivery within 2-4 business days.
• Overnight Shipping: Estimated delivery within 1 business day (orders must be placed before 12 PM to qualify for same-day dispatch).

Note: Delivery times are estimates and may vary based on your location, holidays, and other external factors.

3. Shipping Rates

Shipping rates are calculated at checkout based on your selected shipping method and destination. We offer free standard shipping on orders over 200 CAD within Canada.

4. Shipping Locations

Currently, we ship within Canada and to select regions in the United States. We do not offer international shipping outside of these regions at this time. If you are outside our shipping zones, please contact Customer Support to inquire about potential options. All orders are subject to custom clearance which might affect delivery times.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your delivery via our shipping partner's website.

6. Delivery Issues

• Lost or Stolen Packages: Shop Desi is not responsible for packages lost or stolen after confirmed delivery. If you encounter a delivery issue, please contact the carrier directly.
• Delayed Deliveries: Shipping delays caused by the carrier or external factors (e.g., weather) are beyond our control. Please contact our Customer Support team for assistance in tracking your package if needed.

7. Incorrect Shipping Information

Please ensure that all shipping details are accurate at checkout. Shop Desi is not responsible for delayed or failed deliveries due to incorrect shipping information. If you realize a mistake in your address after placing an order, please contact our Customer Support team immediately at [Insert Contact Email or Phone Number].

8. Special Shipping Considerations

Perishable and Fragile Items: Certain items, such as food products, may have special packaging and shipping requirements to ensure quality and freshness upon arrival. During extreme weather conditions, we may recommend express shipping to avoid product damage.

Contact Us

For any shipping-related questions or assistance, please contact our Customer Support team:

📧 Email: zola@shopdesi.shop
📞 Phone: (+17788223374)